Hi team, I am facing a multiple sign in error in middle of using articulate storyline and sometime my password is also not accepted while re-signin. It asks for sign-in any time, sometimes more than 5 times in a day. Seems its log back and throws a message of "You need a subscription to articulate 360 to sign in." At our end, i have also re-installed the software, but this option didn't work out. Need help as this is frustrating. Thank you!

Hello. I am having the same issue. I've been using Storyline for months and even on this past Saturday. Today (Monday) it does not want to let me in. Says I need to Sign In and when I try, it gives me an Open Failure message, then shuts down. I've rebooted my system 3 times and cleared my cache and still can't get in. If I use the web version, it tells me I have to install the software and when I hit that button, it says it is already installed. Any help would be greatly appreciated.

Thanks for the update, Zuzana. It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Hi Radha! Uh oh! That would certainly be frustrating and not at all what I'd expect either. I opened a Support case for you so that our team can take a look one-on-one, but in the meantime, I'd also suggest asking your IT team for help enabling the network endpoints and ports listed here. You'll need to have access to all those sites and ports listed to seamlessly access Articulate 360 tools. The team will be in touch with other next steps shortly!

Hello, I am having the same issue. At the time I can't use Storyline 360. I am signed in to Rise ok, but launching Storyline gives me the attached message. I have been seeing this for a week or so but now I can't use Storyline at all. Please help. I don't have an IT team (per message above) but I will take a look at the suggestion.

Hey Jeff, I am so sorry that you are experiencing this issue! As Ashley mentioned, I would check to see if a Firewall is preventing accessing: Articulate 360 Network Endpoints. The domains listed in that article must be accessible on port 443 for Articulate 360 apps and services to work properly. I have also opened a case with our Support Engineers so they can dive in deeper here. You will be receiving an email shortly from our team so please be on the lookout! Please let us know if you have any additional questions in the meantime!

Articulate storyline 360 sign in error ( recurring)

JeffForrer
Community Member
6 years ago
Thanks for the update Ashley :0)
AshleyT-Pollard
Staff
6 years ago
One more, Jeff!

We've implemented a fix for this issue, and users should now be able to log in to Articulate 360 and E-Learning Heroes normally again. We'll continue to monitor performance carefully.

You can keep an eye on this issue by subscribing to our Articulate Status page as well!
JamesWashok
Community Member
6 years ago
And...one more!
- AshleyT-Pollard
  Staff
  6 years ago
  Hi James,
  
  Can you try rebooting Articulate 360 as a whole? We've heard from a few customers that after the outage was resolved yesterday they were still stuck in that state today if they had left Articulate open overnight.
  
  Here's what that looks like on my machine:
  
  If you're still having trouble logging into the desktop app, let me know or connect with our Support Team here. We'll help you pull diagnostic logs to troubleshoot further!
  - JamesWashok
    Community Member
    6 years ago
    Yup. I decided to do a reboot of the PC and voila...everything was back to normal. Thanks!
    
    James Washok, M.Ed.
    Instructional Designer * Teammate Training
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LeslieMcKerchie
Staff
6 years ago
Glad to hear it, James.

Thanks for popping back in to share an update.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
SharonSmith-b2e
Community Member
6 years ago
I and a team member are having the same issue with rise occasionally and very frequently in review. I get asked to log in ( though have auto log in) then as soon as I try to post a comment in review it shows me as not logged in. Have had to log in 7 times in last hour!
SharonSmith-b2e
Community Member
6 years ago
Note - We have both re-booted since last Thursday when it started to occur.
LeslieMcKerchie
Staff
6 years ago
Thanks for reaching out to share your experience as well, Operational Capability.

I appreciate you sharing the troubleshooting that you've already done and I've opened up a support case on your behalf so that you can work 1:1 with a support engineer to get to the bottom of this.

You should be hearing from someone soon.
RushCunningham
Community Member
6 years ago
After I quit and enter credentials, it goes on for a while and eventually throws an error. Screenshot attached. Obviously, my internet connection is working great.
ShirleyTheodore
Community Member
6 years ago
Im getting this same issue as above. I've uninstalled and resinstalled and still get the same error. It was working fine on Friday evening, now it just won't login.
LaurenDuvall
Staff
6 years ago
Hello Shirley!

I've submitted a support case on your behalf, so that we can reset your password. (Your case number is 01975932)

Please keep an eye out for an email from Support.