Forum Discussion
Thanks for reaching out. I'm sorry to hear your team member is experiencing this issue!
- Do you know if your team member is working locally?
- We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring in order to avoid erratic behavior.
- Have they tried a repair of Storyline 360? Here's how:
-
- Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
- Hover over Storyline 360 until a drop-down arrow appears, then click the arrow and choose Uninstall Storyline 360.
- When Storyline has finished uninstalling, reboot your computer.
- Launch your Articulate 360 desktop app again, then click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.
- Reboot your computer again and test Storyline.
If they are still running into trouble, we'd be happy to have our support engineers take a closer look at their setup within a support case.
- Do you know if your team member is working locally?