Forum Discussion

Developer11's avatar
Developer11
Community Member
13 hours ago

Assistance Required: Audio Playback Issue on Client LMS

Hi Team,

We created and delivered the Storyline modules to the client around six months ago, and at that time all the audio worked correctly.

Recently, we made some updates to the modules and shared the revised versions with the client. However, after uploading the updated modules to their LMS, none of the audio files are playing.

Could you please let us know what might be causing this issue and if there are any known reasons or troubleshooting steps we should check?

Thank you in advance for your assistance.

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2 Replies

  • CarlFink1's avatar
    CarlFink1
    Community Member
    10 hours ago

    I have to suggest you reach out directly to Articulate Support. Does audio play in Preview? When you upload to SCORM Cloud (free)? Is it all audio, or just Storyline-generated voice? Does it work on your own LMS? Which LMS do your clients use?

    What version of Storyline are you using? Have you tried upgrading, if applicable?

    That's the sort of thing that will help Support (or us here) help you.