I have a number of different courses where I have recorded video using Storyline. I have then exported the video, converted it to an audio file, edited the audio with Audacity, and then inserted the audio file back into the slide. When I play the video everything works fine until I use the seekbar. If I try to use the seekbar the video jumps to the right part but the audio doesn't jump with the video. The audio just keeps on playing. I'm sure there is an easy solution to this but I'm a new user and don't know what it is. Please help Storyline experts. Thanks.

Hi all, Thanks everyone for your patience. We have been actively investigating this specific issue for some time now and are now able to share an update on our progress with you. The sync issue stems from a limitation with the way Flash handles video. It is only possible to sync playback to the nearest video keyframe. Keyframes may occur multiple times per second, but in some videos it may be several seconds between keyframes. If the seek bar is moved to a position that does not correspond to a keyframe, the timeline will play from the precise position selected but video will only play back from the nearest keyframe, causing the sync issues described above. The Storyline team is working on a fix which is currently slated to be included in the next update for Storyline 2. The fix works around the Flash limitation described above by limiting seeking during video playback in Flash to positions that line up with the video’s keyframes. We will share further information on timing for the update (which addresses several other customer-reported issues as well) on this thread once it has gone through our usual testing process. In closing, I wanted to assure everyone that we closely monitor these discussions and take the issues you report incredibly seriously. The seven major updates we’ve shipped for Storyline 2 since its initial release have addressed a long list of customer-reported issues at no cost to our customers. You have our commitment that we will continue to actively evaluate and fix reported issues for the lifetime of the product.

Hello Jennifer! Are you inserting the video and the audio as separate files? When you insert a video, and use the video control seekbar, this will only work for the video portion. If you need a seekbar that will work for both the video and audio, enable the seekbar for the slide by going to the Slide Properties: You will want to disable the video controls for the video itself, which is found under the Options tab when the video is selected. You can turn off the video controls. Please keep in mind that when a video is inserted, it can still be clicked on and it will pause the video, and not the audio. You can add a transparent shape on top of the image to prevent this.

Hi Jeremy, Unfortunately I cannot help with a solution (other than putting the audio and video in the same MP4 file) however, I wanted to mention that I've encountered that issue as well. i had no choice other than to remove the seekbar from the particular slide affected. You could try submitting a support case, if nothing else that will raise it to people's attention. Hope you find a solution Harri

I'm having the same issue. Is there a good way to find the latest on the support case?

I have not received any updates which I find rather surprising as this seems to be a fairly major bug. It's an essential function which is just not working.

Audio and Video out of sync when using Seekbar

DanGraham1
Community Member
9 years ago
Hi Ashley. Sorry, just got around to this. Here's a video explaining the problem, and how to fix it by adjusting keyframes with premier pro. Hope it helps some people!

https://youtu.be/OnWF6JcoyWo
ChristiePollick
Community Member
9 years ago
Awesome, Dan -- I am sure that will help a lot of folks! Thanks for stopping back in to share. :)
LeslieMcKerchie
Staff
9 years ago
Hi all,

I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed an issue where a video would no longer be synced with the slide's timeline after using the seekbar to scrub back and forth through the video. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
- MarcelaPiner826
  Community Member
  9 years ago
  Amazing!! Downloading the update now. Thank you so much for letting us know!!!
  
  Sent from my iPhone
DanGraham1
Community Member
9 years ago
Sweeeeeeeeet.
AshleyT-Pollard
Staff
9 years ago
Thats the reaction we were hoping for Dan. ;-)
Jean-Guy-Boulay
Community Member
9 years ago
Ashley, This is fantastic, It opens up so much more for beautiful interactivity. I'm excited to venture forth and woo and wow our clients.
DanielHyun
Community Member
9 years ago
Hi Ashley,

Yes, I saw Leslie's post from the previous page and I have the latest update of storyline. However, the issue still occurs on one slide.

Dan - Thanks, I saw your video before posting as well. It looked promising but Premier keeps crashing on me before I can even do anything so I cannot adjust the keyframe through there. :(
- RobertLeier
  Community Member
  9 years ago
  You might try Camtasia as a means to publish your video files with keyframes added every second.
TimEsteva
Community Member
7 years ago
Hi all !

I'm poping in 3 years later !

I uploaded a video on a layer

- the video starts with the layer's timeline

- there is only the video in this layer

I'd like to avoid showing the video controls below it and use instead the built in timeline.

Unfortunately, they are not synced and i can't figure where to do so....

In other words, when forwarding or backwarding (if this word exists) using the seekbar, the video just keeps on playing....

PS : i use SL 3

Thanks !!
SamanthaHernand
Community Member
6 years ago
I realize it's been a while since anyone's posted to this, but I'm on 360 and I'm not able to get my recorded audio to sync with the seekbar. I've added a trigger to the audio and set the "yes" option on the seekbar slide properties, but when I try to skip around using the seekbar, the audio keep playing and doesn't move forward or backward to the point selected on the seekbar.

This is a tutorial, so I want to keep the seekbar option open so my users can skip around and play/replay as many times as needed.
JeremyWhite
Community Member
11 years ago

Harri-

Thanks for the response. How does one combine the audio and video in the same MP4 file?