Audio Cuts out on random slides

Any updates to this?  I am having the issue with no possible solutions available.

Thanks!

Oh no Kathrine, I didn't realize you were still experiencing issues. I see where you reached out to our support team previously and worked with John. Looks like he also did a web conference with your IT perhaps? We didn't hear anything back, so I'm sorry to hear that you're still having difficulty.

I'd encourage both you and Nicolle to reach out to our support team here so that we can take a look and understand the issues that may be happening and help you out.

I'm having the same problem. I just uploaded my files as a case. Do we have a fix for this yet? It's happened on a few courses lately. It's random which slides are affected. The audio file is complete, but for some reason, the audio just cuts out near the end of the slide, even while the rest of the animation continues on that slide.

Hey Beth,

Thanks for reaching out and sharing your file with the support team.

It looks like it's been system specific for each user, so working directly with the support team is probably the best bet.

You should be hearing from someone soon via e-mail.

I am having the same issue. Audio cuts out for no apparent reason on random slides while reviewing the course published as a CD file. When I publish into my LMS it runs fine. This issue is making it difficult to have others review the course prior to publishing into the LMS.

Hi Christine,

Thanks for reaching out and sharing that you are running into an issue as well.

As mentioned above, the issues all seem to stem from system-specific issues.

Since you mentioned that it's not happening in your LMS, but only when publishing to CD, I'm curious if the file name/path length may be the culprit.

• Use short names to ensure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows
• Do not use special characters, accents, or symbols in your Storyline file names or in any file paths 

I have the same issue! The audio cuts on random slide while animation is running. I am using Storyline 360. Please help!

Hi Hanta,

Thank you for reaching out! To make sure you get the most up-to-date guidance, could you help with these details?

• What version of Storyline 360 are you using? Click on the Help tab, then About Storyline.
• Is the course hosted on a web server or LMS?
• Does the audio cut out in all browsers or a certain one?

If you're comfortable with sharing the .story file publicly, I'm happy to test it. If there is private information, use this private upload link to share it with our Support team. 

We are having the same problem recently in SL3. The course works find in IE, but now that we are using Chrome or MS EDGE Chromium, we are experiencing a problem with the audio cutting out mid-slide. I filed a case, but am hoping that maybe someone has a quick fix?

Hi Beth,

Thanks for reaching out, and good call to get that case started! I see my teammate, Georvy, was able to test your file and provide next steps.

Please let him know if your LMS can find a solution for the audio cutting out, as he was able to test it successfully in SCORM Cloud.