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AmyAshby's avatar
AmyAshby
Community Member
3 years ago

Audio file does not play

I'm looking for a workaround, for this situation.  I have a "dummy/blank" slide (to avoid the large play button) and then it goes to the real slide, but it won't play the audio unless the user clicks, how can I trigger the audio to play automatically? It plays fine when you preview, but not when it's published.

 

storyline 360

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  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    3 years ago

    hi,
    current browsers block audio and video with audio for good reason - but the exact behavior is different on Chrome/Firefox and Safari.

    Firefox - (un)blocked list
    https://support.mozilla.org/en-US/kb/block-autoplay

    Chrome (MS Edge) - user interaction with the page:
    https://developer.chrome.com/blog/autoplay/

    Mac Safari - "automatic inference engine":
    https://webkit.org/blog/7734/auto-play-policy-changes-for-macos/

    iOS - user interaction with the audio element

    there is no simple way to avoid play button - but the play button could of course be programmed more intelligently and only show up when it is really needed (-> javascript promise) 

    how about a feature request?

    Jürgen

     

  • LaVonBowman's avatar
    LaVonBowman
    Community Member
    6 days ago

    I have an MP3 audio file. Before I insert it into an interactive Timeline block, it plays and has sound. After I upload it into the block, it plays but has no sound.

    Does anyone know why?

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      5 days ago

      Hi LaVonBowman​, 

      Thanks for reaching out! I tested this on my end and was unable to replicate this behavior in a Timeline Block. 

      • What environment are you playing the audio within the Timeline Block?
        • I'm curious if you're experiencing this when editing, previewing your course, or viewing your course in a published output!

       

      • Can you successfully hear the sound playing when inserting the MP3 file into an Audio Block?

       

      • Do you experience this behavior with other MP3 files or just this one?

       

      It would be helpful to take a closer look at your MP3 file and a screen recording of this behavior. You can share in this thread or privately in a support case. 

      Looking forward to hearing from you! 

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I'm looking for a workaround, for this situation.  I have a \"dummy/blank\" slide (to avoid the large play button) and then it goes to the real slide, but it won't play the audio unless the user clicks, how can I trigger the audio to play automatically? It plays fine when you preview, but not when it's published.

\n

 

","body@stringLength":"385","rawBody":"

I'm looking for a workaround, for this situation.  I have a \"dummy/blank\" slide (to avoid the large play button) and then it goes to the real slide, but it won't play the audio unless the user clicks, how can I trigger the audio to play automatically? It plays fine when you preview, but not when it's published.

\n

 

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Audio file does not play","moderationData":{"__ref":"ModerationData:moderation_data:1049884"},"body":"

hi,
current browsers block audio and video with audio for good reason - but the exact behavior is different on Chrome/Firefox and Safari.

Firefox - (un)blocked list
https://support.mozilla.org/en-US/kb/block-autoplay

\n

Chrome (MS Edge) - user interaction with the page:
https://developer.chrome.com/blog/autoplay/

\n

Mac Safari - \"automatic inference engine\":
https://webkit.org/blog/7734/auto-play-policy-changes-for-macos/

\n

iOS - user interaction with the audio element

\n

there is no simple way to avoid play button - but the play button could of course be programmed more intelligently and only show up when it is really needed (-> javascript promise) 

\n

how about a feature request?

\n

Jürgen

\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-06-30T11:38:37.000-07:00","lastPublishTime":"2022-06-30T11:38:37.000-07:00","metrics":{"__typename":"MessageMetrics","views":7},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1049883/message:1049884","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1054675":{"__typename":"User","id":"user:1054675","uid":1054675,"login":"LaVonBowman","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-06-17T00:06:14.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0%7C5aa185c0d9e46424330d8324"},"rank":{"__ref":"Rank:rank:6"},"entityType":"USER","eventPath":"community:rwgqn69235/user:1054675"},"ModerationData:moderation_data:1224002":{"__typename":"ModerationData","id":"moderation_data:1224002","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Staff","color":"00AEEF","icon":null,"rankStyle":"FILLED"},"User:user:1227187":{"__typename":"User","id":"user:1227187","uid":1227187,"login":"LucianaPiazza","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-09T06:53:02.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid%7Cc33a8e18-a163-443b-9370-806607abded4"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:rwgqn69235/user:1227187"},"ForumReplyMessage:message:1224002":{"__typename":"ForumReplyMessage","uid":1224002,"id":"message:1224002","revisionNum":1,"author":{"__ref":"User:user:1054675"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:1049883"},"conversation":{"__ref":"Conversation:conversation:1049883"},"subject":"Re: Audio file does not play","moderationData":{"__ref":"ModerationData:moderation_data:1224002"},"body":"

I have an MP3 audio file. Before I insert it into an interactive Timeline block, it plays and has sound. After I upload it into the block, it plays but has no sound.

\n

Does anyone know why?

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Hi LaVonBowman​, 

\n

Thanks for reaching out! I tested this on my end and was unable to replicate this behavior in a Timeline Block. 

\n\n

 

\n\n

 

\n\n

 

\n

It would be helpful to take a closer look at your MP3 file and a screen recording of this behavior. You can share in this thread or privately in a support case. 

\n

Looking forward to hearing from you! 

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