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SamHuntley-8de3's avatar
SamHuntley-8de3
Community Member
2 months ago

Audio issues on layers

Hi all,

Myself and another in our team have noticed an issue with audio in layers not playing correctly. The audio will either not play at all, or it will play a sound that is in the master slide and set to specific triggers that are only set to come on when accessing the menu.

For example, we have a knowledge check with correct/incorrect layers and a relevant sound for the feedback - when previewing in storyline it plays as expected but when uploading to the review tool the audio on the feedback layers doesn't play or it will play a 'swoosh' effect we have when the menu is opened.

We noticed this issue last week and initially thought it was an issue with one course but this has now affected another course. 

We've reverted back our storyline programmes to previous builds, and back to the 32bit builds but the issue persists. 

We've replaced the existing audio files, set various triggers to try and resolve this issue but to no avail. 

Any advice or suggestions would be very welcome!

Thank you!

 

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 months ago

    Hi Sam,

    Happy to help!

    We'll need to test your project file to get a better understanding of the behavior. Would you be willing to share a copy of your project file here or in private by opening a support case so we can test and observe what's happening? We'll delete it when we're done testing!

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