Forum Discussion
Audio issues on layers
Hi all,
Myself and another in our team have noticed an issue with audio in layers not playing correctly. The audio will either not play at all, or it will play a sound that is in the master slide and set to specific triggers that are only set to come on when accessing the menu.
For example, we have a knowledge check with correct/incorrect layers and a relevant sound for the feedback - when previewing in storyline it plays as expected but when uploading to the review tool the audio on the feedback layers doesn't play or it will play a 'swoosh' effect we have when the menu is opened.
We noticed this issue last week and initially thought it was an issue with one course but this has now affected another course.
We've reverted back our storyline programmes to previous builds, and back to the 32bit builds but the issue persists.
We've replaced the existing audio files, set various triggers to try and resolve this issue but to no avail.
Any advice or suggestions would be very welcome!
Thank you!
Hi Sam,
Happy to help!
We'll need to test your project file to get a better understanding of the behavior. Would you be willing to share a copy of your project file here or in private by opening a support case so we can test and observe what's happening? We'll delete it when we're done testing!
Hi Team,
I am facing same issue in the sub-layer for audio related. When I revisit the same sub-layer after clicking the try again button, I found that audio does not play from starting position. Can anyone solve my query, please?
Hi Team, any solution for this issue?
Hello AmirSaifullah-3! I see you've posted in a few discussions that are related to audio issues and layers. Can you share more about what you're running into and potentially share your .story file so we can help troubleshoot?
