Forum Discussion
Audio lost after publishing
After successfully publishing 6 powerpoint files with Presenter 360, all containing audio as a 6-lesson course, I have found that audio is now missing from a couple of the powerpoint files (not the ...
Hi Kelly,
It's kind of interesting that there are Forum posts going back 11 years about this issue and it's never been resolved. You'd think it would be addressed when you know that your users spend hundreds of hours recording audio to produce just 1 lesson. I suppose I'll have to start recording outside of Articulate and then import the files so I can separate the two. That way, I'll always have a copy instead of losing them when your software destroys my audio files after publishing them.
Hopefully, Johnrey will be able to find a solution since he has escalated the issue. I have a feeling that we'll have everything re-recorded long before that ever happens.
Regards,
Mick
Did they resolve this issue?
Hi Angela!
I just replied to your other post, here!
As I suspected, they knew there was a bug but couldn't identify why the audio files are lost or corrupted. The issue was escalated. My company is a software development company in addition to a training company so I also suspected that those 40 character randomly generated names for the embedded audio files could be identified and linked to the slides they came from. The specialist confirmed my suspicion and now we know how the audio files in the presentation content folder can be re-embedded into the lesson. We re-recorded the lesson before they told us the solution but at least we know what to do going forward and the precautions to take (backups before publishing, recording audio outside of Presenter, etc.).
