Forum Discussion
Audio not working for HTML5 output in Chrome using Storyline 360
Hi all,
Very recently switched over to Storyline 360 and I am having issues with audio playback in Chrome. For some slides, audio does not play and I need to move the seekbar back to the start of ...
Thanks for pointing me to this thread, Hannah!
I'm having the same problem with the project previewing fine locally, but when I put it on our web server or SCORM cloud, the audio doesn't play on the first slide.
I thought it was an issue with slides that had video, as the first few courses this happened on started with videos that had separate audio tracks. However, my most recent course that I'm experiencing the audio issue with, the first slide has only a couple static elements. This is the one that I tested your fix of pushing the audio back to 0.75s, and that fixed it. I've yet to try it on the courses where I have videos on the first slide.
Again, this was not an issue that was occurring before I made the mid December update. And these aren't all brand new courses - some are courses that worked fine when published before that update, and now are having audio issues... so it's a mystery.
And in case you and Megan were wondering if this was a Parallels/Mac issue, I'm running 360 in Windows 10 on a PC.
This started happening to me after my SL2 requested my serial number randomly and wouldn't accept it on Monday. Support issued me with another one and I reinstalled the program also. It is very odd. Some slides had fixed themselves for me. I'd initially started with 9 slides with audio issues then it went to 4 then I did the fix I mentioned—shifting the video to start ~0.75s in—and then I just couldn't get the first slide to fix until I edited out the muted audio from the stock video. Hopefully, if you go and try doing my video workaround on your slides with video, you should be covering it all :-)
Thanks for the info on PC vs. Mac. At least we know its both platforms and not isolated to just Mac/Parallels.
Good luck!
