Audio Playback Cutting Out

Hello Darci!

I am happy to help! I understand that audio cuts out on multiple slides in a variety of projects when they're hosted on a server. What type of server are you using? Have you tried hosting content in another web environment?

Amazon S3 offers free hosting with generous usage limits. If you go over your limit, you'll be charged a small fee. See this video tutorial by Tom Kuhlmann to learn more about Amazon S3.

Also, Google Cloud also has a free hosting service. You'll be charged a small fee if you go over the free limit. See this video tutorial by Tom Kuhlmann to learn more about Google Cloud.

I'd recommend testing your course in another web environment to determine if it's the file or the hosting environment.

Thanks so much for the reply. We have tried to run these projects on multiple servers and web browsers, as has our IT department. The issues persist on select audio files, despite them working fine when run through Articulate previews and when previously housed on the Storyline platform for consumer viewing.

Hi, Darci.

We're happy to help you test the projects to investigate what's happening! Are you comfortable sharing the .story file either here or privately through a support case?

Thank you, I have submitted a support case with one of the story files we are having issues with.

Hello, I am having the same issue (audio cutting out when published). Is there an identified error?

Hi, Jem.

Thank you for opening a support case! I see you're working with Jan, so you're in great hands!

Please reach out through the case if you have additional questions.