Forum Discussion

AlisonMartin1's avatar
AlisonMartin1
Community Member
3 days ago

Audio playback problems

I used the text-to-speech function in Storyline for several projects. In some of the projects, when I publish to Review 360 the audio doesn't play initially. If I navigate forward-back or back-forw...
advice
Review 360
storyline 360
Sagar_Mavale's avatar
Sagar_Mavale
Community Member
2 days ago

I’m experiencing a similar issue. When I publish a course on Review360, some users are unable to hear the audio on any of the slides. We’ve tried multiple troubleshooting steps, but the problem persists.

Interestingly, if the same course file is published by another person or on a different machine, the issue still remains. However, when we publish the same file as a Web or SCORM version, the audio works perfectly.

I tested this with 20 reviewers, and 4 of them reported that they couldn’t hear any sound. This seems to be specific to Review360 and not related to the course content or publishing method.

LaurenDuvall's avatar
LaurenDuvall
Staff
16 hours ago

Hi Sagar_Mavale! It sounds like this issue only occurs when publishing the course to Review 360. Does the same behavior occur with other courses that you are publishing to Review 360? If you can share either the Review 360 link or the .story file, we'd be happy to test it on our end and troubleshoot from there.