Forum Discussion

JenniferClarke's avatar
JenniferClarke
Community Member
2 months ago

Audio resetting to start when player pause/play selected - but only for client

Hi,

A bit of a weird one here. I've published 2 instances now of a course in Review. It works fine for me across several browsers/devices, but the client has had 3 different people go through both versions and when they press pause on the player then press play again, the animations continue but the audio reverts back to the start.

Everything is on the base layer - nothing fancy in the on-screen elements either. The audio automatically starts as well - not triggered.

It must be something on their end but I've no idea what. Thoughts?

Oh - and a web publish viewed locally (by me) shows no issues either...

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 months ago

    Hello Jennifer, 

    Thanks for reaching out!

    I'd like to ask a few questions to help clarify your experience. 

    • Are you able to replicate the behavior in Review 360?
    • Have you tested your course in an LMS? If yes, what were the results?
    • Is your client running up-to-date browsers? 

    Additionally, I'd also like to test your course to see if I notice any strange behavior. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!

  • JenniferClarke's avatar
    JenniferClarke
    Community Member
    2 months ago

    Neither I nor my team could replicate it. I'm not sure what browsers the client uses, but more than one person there had the problem.

    It's now in their hands for LMS testing so  we'll see what happens there. Thanks for getting back to me - sorry for the delayed reply.

    Best.

Related Content