Audio won't play in Articulate Review

Also unable to hear voice over audio in Review. However, I can hear the audio of a video streaming from Vimeo.com embedded in the course.

I am having the same problem. I need to get the sound back. Reviewers were able to hear sound initially, but now it is not playing in Chrome. It works in Firefox and in Edge (IE) but not in Chrome.

Hi all,

For an update on Chrome's autoplay changes, please see the article here.

Our team is still working on the content updater to make updating your content a bit easier, and we'll let you know when each version is ready! 

I'm having the same issue with a course I just created. Works fine in preview mode, and no sound when published to Review 360. Have tried using both Explorer and Chrome.

Welcome, Tanya. Sorry you're running into that!

I'd love to help, and have a few questions to help us with our next steps:

• What authoring tool are you using to publish to Review 360?
• Would you mind sharing your project file and Review 360 link so we can try to replicate the behavior in IE11 and Chrome? You can share it publicly here, or send it to us privately by using this upload link. We'll have a closer look, and will delete it when we sort what's happening!

I have the same problem. Intermittent issues with the sound not playing in articulate review in IE only. When I open it in chrome it plays fine. Wondering if there is a bug in Internet Explorer? 

Hi, Ruth. So sorry the audio isn't working right in IE! 

I'm not seeing any reported issues of this yet, but that's ok! Could I grab what version of IE11 you're using? And if you're comfortable with sharing your project file, I'm happy to test it. You can share it publicly here or privately by using this upload link. I'll delete it after a thorough look!

I just wanted to post here that I am having the same problem with my course created yesterday. It was created via SL360 in Chrome. And I'm attempting to play in Chrome. It's only the latest version that is giving me a problem. I've tried republishing multiple times. Could this be an internet speed issue? Sometimes the web gets clogged here at Capital One and things are slow. I'm wondering if that might be related to this problem?? Any tips would be greatly appreciated. 

Hi Angela,

Are you using the latest version of Chrome (ver 79) or the latest version of Storyline 360 (update 36) or both? I'd want to have our team test out your Review 360 link to be sure. How does the rest of the course play? If you can include the Share link here from Review we can give it a test, or you can connect with our Support Team here! 

Some other things to test out while our team takes a look:

• How does it play in any other browsers? Safari, Edge, Firefox, etc.
• Can you test it from another internet/network connection? 
• Did you notice any playback issues in Preview? What about publishing it to Web and uploading somewhere else, like to Tempshare.

Let us know - and we'll be standing by to help test too! 

Hi, same thing for me. Was this ever resolved or is it a browswer issue? I find I have to actively click on the speaker icon set up in the player and click the slide control for audio to work on review as it doesn't come in automatically. Viewing the same review course on a phone rather than laptop and everything works fine ... strange.