Audio won't play in Articulate Review

Hi Wayne!

We don't have any current reports for audio not playing in Review 360 so we'll need to do some investigating!

I've tested a course with audio in Review 360 in Chrome and the audio is playing on my end.

Which browser are you using when viewing the course in Review 360? Would you mind also sharing the Review 360 link so I test it on my end?

Hi Lauren,

When the link opens in Chrome - that's when I get the issue. Unfortunately, Chrome is the defailt browser in our organisation. If I copy and paste the link into Internet Explorer the audio works fine. In the example below, there is no audio on the first slide but it is set up to play atomatically on all subsequent slides:

https://360.articulate.com/review/content/7103e09f-e34d-4058-b708-42c4ea6b64c5/review

Thanks,

Wayne

Hi Wayne,

Thanks for following up and sharing your course link! I tried it out in Google Chrome, and everything worked well on my end, though I did notice a bit of a lag at the beginning of the two slides I tested.

• Here's my recording!

Is this what you're expecting? Try ensuring you're on the latest update of Chrome, or if you'd like some tailored support, feel free to connect with a support engineer, and they can take a closer look at your setup.

I've been having similar issues, with audio playing in IE, but not Chrome.  Chrome was inconsistent.  I noticed while it's silent, and I click on the screen, the audio started.  Not sure if it's a focus issue.  

I ended up putting a silent audio file on the first slide, which prompted the play button at the beginning, which gives the course focus, and audio played fine on Chrome after that.

Hi Bob!

I'm happy to help! It sounds like the audio isn't playing in Chrome unless you click on the slide first. Is that correct?

If so, I'd love to take a look at the file so that we can see what might be causing the snag! Would you mind attaching the file to this discussion by using the Add Attachment button? If you prefer to share the file privately, here's a secure upload link.

Either way, we'll take a look and share what we find!

Hi Lauren,

Sorry, I should of mentioned that the issue was when viewing via Review 360.  Works fine elsewhere.  I've seen many others seeing the issue, so I added silent audio to prompt the user to click play to add focus while in Review 360 so the audio would play.

I am having the problem of no audio in review360 on IE but then losing my settings.  It's ok until I open review then I have no sound on Storyline either.  But other audio (softphone,  etc is fine)

I am also having this issue and I am using v. 3.48.24159.0

Hi Gloria and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing that you're experiencing a similar issue. It sounds like you're using Storyline 360 to publish to Review 360.

With your permission, I'd like to take a look at your .story project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

I'm currently experiencing this issue at the moment. I published a SL for Review and audio doesn't play at the beginning. It works normally in Review on mobile devices but not on my laptop on Chrome (Version 96.0.4664.45 (64-bit)). Would the type of audio in SL affect this? Or would it be the internet/lag issue?