Forum Discussion
Avatar not showing up on one slide
I created a branching scenario where the user selects and avatar. When they click next it changes the selected avatars value to "true". it then carries that avatar through out the course. I believe it was working fine before, but somehow something is not working like it should and I have spent hours trying to figure it out.
Scene 1 in the attached file, has three slides. The first is where you pick the avatar and then two more subsequent slides that only display the chosen avatar. All of the avatars work correctly, except for Sylvie (Variable name Abi).
When Sylvie is selected, she shows up on slide 2, but it is just a blank space where she should be on slide 3.
What am I missing?
Thanks in advance for your input
Hey Robert! Your variable for Abi's name (nameAbi) is set by default to true, which is what's breaking it. Change your default on that variable to false and you'll be all set.
Thank you for the reply.
I may have not explained correctly it is the "set state of Character 6 to normal if variable ABI= value true" that should show the character on the slide.
I changed the variable name to Abi for "Sylvie character" when I set up the variables. Like I mentioned if you choose the Abi character in first slide, she will show up in slide two, but not in slide 3.
This is what I see when I preview it. Looks good to me. It may be possible that your browser is showing a cached version in preview. Try a different browser, or view it in a private or incognito window.
That may be it. It will make me really mad after all the time I spent trying to figure it out though :)
Thanks for your help.
Not Solved:
Thanks for the information Walt. I tried your suggestion, additionally I loaded into review 360 and viewed as part of a larger Rise 360 course I am creating, as well as viewed sequence inside the Storyline App.
It is still not showing the Character Sylvie (variable: Abi) in the third slide. As before, this is the only character this is happening with.
I am attaching a video of what I see on my side, in hopes it helps find a solution.
Thanks to everyone for their feedback so far.
Hi Robert,
Thanks for reaching out!
This is very strange behavior. I see in your recording that Abi doesn't appear on slide 3. I'm able to see Abi when I preview the course. Have you reviewed this article on how to fix unexpected behavior? If this issue persists, I'd like to connect you with one of our Support Engineers to help resolve this! You can submit a case with them here.
Kelly, TY for the reply. I just posted another post on some additional issues. I did do a support case and they just did the recommended turn off UAC, which I cannot get admin approval to do, uninstall, makes sure net 4.8 is checked and reinstall. still same issues. May be crazy, but all my issues seem to revolve around the Sylvie character, even freezing when making multiple state adjustments.
Very perplexed.
@kelly Auner
What is the next level of support. Our company had articulate here when I took over enablement. I am very frustrated as some of the issues I have run into thus far, beyond learning how to use a new tool. Even more so, is the delays it is causing in pushing out new content and not have any real explanations of why it is happening. With all of the issues, I am beginning to question whether this is the right software to rely on for mine and my teams usage.
Just need to know how to use the platform and not have it freeze multiple times an hour when adjusting character states.
Hi Robert,
Just sharing that I responded to your other post here. I informed the support agent handling your case that you're still encountering the issue so he can continue working with you to resolve the behavior!
