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WesleyAdams's avatar
WesleyAdams
Community Member
6 months ago

Background video not able to loop on 2nd Media Completion via trigger

Hello,

Been working to solve a solution that has worked in the past but no longer seems to be working. We've got a short ~3 second video that is intended to loop once the Media completes. Usually we can do this via a trigger. It does work on the 1st trigger loop but then stops on the 2nd time around. 

I've got a review link here representing the issue. 

https://360.articulate.com/review/content/b199e9e3-21ab-422c-be15-22683570da63/review

And attached is the SL360 file. As of today, I am working with the newest version of SL360 3.86.32028.0 March 19th.

Let me know what you think and if anyone else sees this issue. 

Thanks!

storyline 360
  • WesleyAdams's avatar
    WesleyAdams
    Community Member
    6 months ago

    Yep, I can confirm that updating to the newest March 19th SL360 version does fix the video looping issue. You can see the review link as an example. 

    Pardon my mistake on my version! All looks good now. If I see anything else, I'll let you all know. Thanks!

  • EricSantos's avatar
    EricSantos
    Staff
    6 months ago

    Hi Wesley,

    Thanks so much for sharing that the fix delivered in Storyline, Update 86, did the trick for you. I'm sorry if the trouble with the video slowed you down. I also appreciate you sharing the Review 360 link and the Storyline file!

    If you run into other issues, please let us know here or privately in a support case. We'll be happy to assist you!

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