A rise scorm file(2004, 4th edition) I uploaded to my LMS (Continu) 'begin course' button is not working for some users. I was wondering if someone can help me resolve this issue?
FYI
- Not all users are experiencing the issue.
- Newly registered and old users are being impacted.
- Advised users to use a different device and browser and they are still experiencing the issue.
Hi Natalie!
Sorry to hear your Rise course is not functioning when uploaded to an LMS!
A helpful first step would be testing the file in SCORM Cloud. It's a virtual LMS environment we use to determine if an issue lies with a project file, or the LMS itself. If you test the lesson in SCORM Cloud and the 'begin course' button works as expected, then the issue is likely LMS-based.
If the button does not function when tested in SCORM Cloud, please connect with us through a support case. We'd be happy to continue troubleshooting with you!
Tested the scorm file in Cloud and it worked. So Must be the LMS.
Thank you Steve for the advice.
Thanks for the update, Natalie. Glad to hear my colleague Steven was able to assist!
If any other questions or discoveries come up in the future, feel free to reach out in the E-Learning Heroes Community.
Have a great start to your day!
