Black screen when slides in 'view mode' in Preview or Published.

Hi Nicole, thanks for checking in. I popped into your case, and I see that Ryan reported this as a software bug. Our team is looking into it, and we'll definitely let you know once we get more information. In case you're interested, here's how we tackle bugs once they're reported. 

I take it this issue hasn't been fixed yet? I'm getting the same black screens. As soon as you click on the screen, it's fine until the next animation. Any ETA on a fix?

Hi Bart,

This issue is still present for screen recording in Storyline 360 when you insert them as step by step with "view" mode enabled. IS that the same set up you're seeing? 

Actually it is. Only happens when you view in html5. It's not the case using Flash.

Sorry that you're running into this as well, but thanks for confirming Bart. Yes, this is still an open issue as Ashley mentioned.

I do not have an ETA to share, but you're in the right place to get updates when we have them.

Is this the same problem as most of the screen being black with the small recording in the corner in all views (from workspace, preview, publish)?

Hi there Amy!

Thanks for sharing the screenshot--that was really helpful! Let's narrow down why this is happening:

• What version of Storyline are you using? Are you on the most recent update?
• Is the file saved on your local hard drive?
• What screen recording dimensions are you using?
• What slide size dimensions are you using?

Keep me posted!

Hi Alyssa,

I'm using 360, v3.10.(other numbers). I'm using the standard 720x405 story size. Recording size was about 1140x620 I was connected to a monitor, so I tried recording just using the laptop monitor, and that worked. This will get me by for the current project. And I have done a full software simulation course with this system and monitor, so it was working. Maybe an update introduced a bug.

Thanks.

Amy

Hi Amy,

Good to know it worked after disconnecting your monitor. Since we're now on update 3.11.14249.0, try updating your software and do a new screen recording with the monitor connected.  

Let me know if that solves it! 

I'm having the exact same issue as Amy H was four months ago.

I'm using Articulate 360, running the latest version (3.15.15581.0), screen recording dimensions are 1046x786 on my monitor, 720x405 on my laptop.

I get the attached results when I record with my monitors connected. It works on my laptop, but my laptop screen size is too small to record what I need effectively. I thought I could do a workaround with Peek, but it has the exact same issue.

Is there a fix for this yet, or any idea what's causing the issue?

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UPDATE: I fixed the issue by changing my display settings in Windows 10

1. Go to Control Panel > Display > Change Display Settings

2. Slide the slider bar under the monitor displays to 100% (labeled as: Change the size of text, apps, and other items: XXX%)

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I still think this issue needs to be resolved by the developers, it took me a LOT of digging to figure out the fix and I lost 4+ hours of work on a project that was supposed to be completed today. Record screen is such a critical feature of Storyline, it needs to work reliably.

Thanks everyone!