Forum Discussion
Blank screen after update
Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful).
If I update my content and re-export it to SCORM, after updating the content on my LM...
Has anyone resolved this issue?Having the same problem, however it is with all of our RISE courses for all clients, ones who have completed the course as well as new courses. We have also tested in SCORM Cloud, Chrome, Edge, and Firefox. Any help would be appreciated! LMS is CSOD, and we are contacting them as well. However, the title page for the courses opens, but when start course is selected it goes to a blank page which leads me to believe it is something with RISE.
Thank you for any help!
Jamie, have your courses been working normally at any point in time?
What was the result when you tested in SCORM cloud?
Did you recently republish your courses with updates?
Thank you for responding! Yes, they were working before. This started three
days ago. We tried SCORM cloud and it came back fine. These are both new
and updated courses it is happening to. Any insight would be awesome, thank
you!
Hi there, Jamie. For the courses that have been republished, are you able to clear the suspend data in your LMS? If the LMS is trying to use old progress data for the new version of the course, it might cause an issue with loading.
We also can work one-on-one with you if you'd like to start a case here!
Thank you. I am contacting my LMS admin to see if this is an option. Are
there any repercussions to this? We do not want to lose data from our
customer completions if possible. Thank you so much for your help. I have
also started a case.
