Forum Discussion
Blank screen after update
Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful).
If I update my content and re-export it to SCORM, after updating the content on my LM...
Hello,
our team have the same problem and I would like to share our workarounds.
The problem is: Uploading a new version of a Rise Scorm-export causes a blank page for users who previously opened and unfinished the course. Reason is, that the player is not able to handle the outdated variables lesson_location and suspend_data. I agree to Lieve, Rise is the only authoring tool which has this problem. Great support by Peter from Articulate (Case #02248422), but currently no solution unfortunately. I wonder that this problem is known since years, but nothing happened until now. This is not professionel.
We have hundreds of courses in our LMS with the need to update some courses regularly. Deleting of results is not an option. So therefore this a big problem for us!
Known workarounds:
- delete the results of single users
- Do not copy courses, publish the copied courses and then update the scorm-file. Make the changes in the original course, if possible.
- make only small changements, then you have no problem
- change the whole scorm element in the LMS (with automatic generating new states of the both variables) - results will be deleted then.
- influence the variables lesson_location and suspend_data directly in your LMS (if supported by your LMS).
Any other workarounds from you would be very appreciated, because we can not follow these workarounds.
