Blank Screens in Replay 360

Hi there!

Hmm, that's odd. Is it possible that you’re working from somewhere other than your local C: drive?  Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here.

If you're already working locally, try a repair of Replay. Here are the repair steps for Replay 1 and Replay 360. Let me know if that helps!

Hi everyone, as i see, this is an old problem but im new right now and im learning how to use the Articulate tools, so... yeah Im having a problem publishing my edited videos with Replay 360, once I finish my "Test video" and published locally  (C: and D: disks, i tested in both) and uploaded to Review 360, all cases i just see a black screen in my video with the music I used.
Tried all the posibles solutions in this trend with no luck, even tried to publish a video whit just one static image (jpeg) to discard that Im using a no compatible mp4, but the same result, a black screen with sound

Hi Joel, and welcome to the E-Learning Heroes community! ✨

I apologize for the issues you are having with your video in Replay 360, and thank you for sharing the troubleshooting steps you have tried.

To be clear: have you also attempted a repair of Replay 360? 

If the repair doesn't help, feel free to open a support case with us so we can investigate further.