Blurry images after Storyline 360 latest update, June 18, 2019 (Build 3.29.19305.0)

Hello David!

As you can see in this discussion. the issue is quite specific. I'm happy to offer more tailored support if you want to share your file with us! You can do so by using the "add attachment" button in this discussion.

Hi David,

Glad to hear the Content Library images are coming in clean!

How are you taking your screenshots? Through the screen recording tool? It's always helpful to make sure your aspect ratio is the same as your story size, and try not to resize your images, as that may affect the quality as well. You can read more about that here. 

Let us know if you're using something different!

@david... I ran into a similar problem a few years ago with SL2. Ultimately, I replaced all screenshots with single frame screen recordings. Another option you could try is take your published file and replace all images in it with your original uncompressed images. Of course, depending on how many screenshots you've taken, that could be quite time consuming.

Hi David,

Thanks for the additional information.

With your permission, I'd like to take a look at your project file (even just a one slide sample course with a screen shot) to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

I've noticed the same issues. In my current project I tried saving the application screenshots to .gif format first, then inserting into the SL file, and got much better results in my case. Though when using .gif files, if I included the SL zoom option it tended to degrade them again. So in a few instances where I needed the zoom effect I did manually using layers.

Hi - I'm really struggling with blurry images in SL360 - both in development, in preview, in published output.  Last time I tried, I raised a ticket, tried all the solutions, failed and  abondoned SL due to looming deadlines.  I was able to  build  content in Rise that time - but this isn't practical for the content I want to build now.

I've had a break from content authoring and  never previously had to fiddle with re-sizing etc. It always worked like a charm.

I've tried all the suggestions for re-sizing, tried mulitple format options - nothing gives a crisp screenshot. Do I really have to go down the road of single-frame video to get decent screen images?

I'm spending more time fiddling to try to find a solution, than actually building my content...and have deadlines looming.

Hello Fiona and welcome to E-Learning Heroes :)

I appreciate you contacting us to share what you are running into.

I was also able to track down your original case with Vevette, but it looks like we did not hear back from you.

We have some documentation here on best practices for high-quality images and videos.

If you can share an image you're having difficulty with and your .story file, I'd be happy to take a look to share some specific advice on your setup.

Hi Leslie - should I just pick up on the old case ticket? Sorry but last time I simply ran out of time to fiddle and abandoned SL360.

Published content is much better - including some images. But screenshots of the application still cause problems. Regardless of snipping tool or image format, it seems impossible to get a good resolution on a full screen image. Should it be possible? I can get an ok output when inserting smaller sections of an application screen, just not the full application screen.

No worries, Fiona. 

It'd be best to start new since it has been a while :)

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

I dont think any of these issues have been resolved. Why are we experiencing such poor image quality? When will it finally be fixed?