I've noticed all of my images I insert into this Storyline 360 course appear blurry everywhere - on the Storyline development screens, when previewed and when published (either as HTML5 or Flash). The images are all high quality. My Publish settings is set to 100% quality. I've tried pngs, jpgs, all identical blurry results. All this is happening after applying animation to images or shapes build in storyline. This is happening after Storyline 360's latest update, June 18, 2019 (Build 3.29.19305.0)

oh look. Yet another example of an Articulate product destroying the quality of images that you feed it and their response is "We're not doing it wrong, you're doing it wrong." The way that Articulate products handle images that you place in your content is fundamentally broken and their attitude towards it appears to be 🤷♂️I was told via email that an issue we reported with labeled graphics (it's in another thread) isn't likely to be touched. It's not "a priority issue."Their response is always to require a workaround rather than...fix.the.product.Very frustrating.

Frankly, I don't know why anyone would think that locking the player at a specific resolution is an acceptable solution. Regardless of whether or not it's considered an Articulate best practice, it's ridiculous that an authoring tool that bills itself as responsive would even suggest this.

Hi Brian, I had a look at your file and you can see (good old) Flash version is much crispier than the HTML5 one : Pierre

especialy with the modern player where it is not possible to choose this setting.

Is there an update on this issue? The suggested "best practices" are not a viable solution for my client.

Blurry images after Storyline 360 latest update, June 18, 2019 (Build 3.29.19305.0)

PeteSmithies-f2
Community Member
5 years ago
Hi Vincent,
Thanks for your response.
The images are all prepared in photoshop and imported at 100% size
AmandaHurd-8f18
Community Member
4 years ago
I realize that this thread is a year old, but has there been a solution to this issue? I am still experiencing the issue of blurry images and videos when publishing...
- JeremyStump
  Community Member
  4 years ago
  Amanda, I have also been experiencing this issue too and I have been talking with Articulate support about this issue. You can find my discussion thread link below to see if they provide any helpful feedback in the future. The only way I have been able to really get the best image quality is to replace all the published image files with the original image files. This of course is not ideal. There also seems to be more problems with image quality for me on Chrome on PC than any of the other browser or system combinations. Chrome on my Mac usually looks pretty good, but looks even better when I replace all the published images. It would be great if you could report your findings to them as well so we can hopefully get this resolved soon.
  
  https://community.articulate.com/discussions/articulate-storyline/very-blurry-text-and-images-in-chrome-html5?page=4
MaryNorton-aca5
Community Member
4 years ago
was this ever resolved? Here I am in 2021 having the same issues.
- KatieRiggio
  Staff
  4 years ago
  Hi there, Mary!
  
  Thanks for writing in, and I'm sorry for the trouble.
  
  As a good first step, have you had a chance to see if the best practices in this article help with the quality?
  
  Storyline 360: Best Practices for High-Quality Images and Videos
  
  If there isn't a difference, would you be willing to connect with our Support Engineers through this private case link? We'd love to pull a few system logs and review what may be happening in your scenario!
CharlieSinclair
Community Member
4 years ago
I have been reading through the replies as I have encountered this issue for a while. Is there an acceptable solution for this issue that you can share?
FionaGlennyMoge
Community Member
4 years ago
Hi - I unfortunately never had the time to upload examples to my original case - been assigned to other tasks. But back now with training, and can report that my colleagues and I still experience blurry image and video issues in both Storyline and Rise. Last year, I went through the best practices in the link without any breakthrough result. Wondering why it continues to be an issue...
MaryNorton-aca5
Community Member
4 years ago
This is the solution I have found (it isn't pretty). After I have Import a PPT file/slide and confirm that the image is blurry on the Storyline screen, I go back to the image on the PPT slide. I right click on the image, choose 'Size and Position', click 'Reset' and then I copy the reset image. Then I return to the Storyline screen, delete the blurry image and paste the new 'Reset' image from my clipboard. Most times I need to resize the image on the Storyline screen, but the image comes in very clean. Ridiculous amount of work, but it works.
BrandonKovler
Community Member
4 years ago
I am currently running into this issue as well. Shouldn't this be a priority for the team?
DavidDriscoll-0
Community Member
4 years ago
Here to kick the can down the road after 5 years of uses...smh.
LeslieMcKerchie
Staff
4 years ago
Hello David and welcome to E-Learning Heroes. 😊

Assuming you're following the best practices that have been shared here, we'd be happy to take a look at your project file.

Storyline 360: Best Practices for High-Quality Images and Videos

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
AuroreKervarec
Community Member
3 years ago
Hi,

I have tested ALL of your solutions and NONE of them work :'(. The problem comes from Storyline. I'm begging you: fix it. Please, please, please...
- BeccaLevan
  Community Member
  3 years ago
  I appreciate you reaching out, Aurore, and I'm sorry for this trouble.
  
  From here, I want one of our support engineers to work directly with you to help determine what's happening. You should see a private upload link in your inbox to share your project for testing purposes. We'll reach out with the next step after hearing from you!