Very blurry text and images in Chrome HTML5

I am using Storyline 360 and publishing HTML5 only. My client uses Chrome only. Every image and all text is unacceptably blurry.

Attached is an image of a screen from the course. On the left is HTML5 in Chrome, and on the right is Flash. Even the "Next" button is blurry.

I see in other discussions that this is a known issue. What is the timeline for fixing this? I will no longer be able to support this client unless we can get a fix soon, as they are quite dissatisfied with the current state.

83 Replies
Ashley Terwilliger

Hi Daniel, 

Our team is working through the final preparation of Storyline 3 Update 7, and that will include fixes you've seen released to Storyline 360 as of Update 30.

We're careful about testing new updates to make sure we don't put other elements at risk, so we'll be locking this down soon and targetting a release date next week. The team will post here once it's live, ready to download and install. We'll also post an updated copy of the Storyline 3 release notes, which will list fixed issues. 

Please let me know if you have other questions. 

Ren Gomez
Hi Everyone,
 
Good news! We just released Update 7 for Storyline 3Here are the details.
 
It includes the fix we made in Storyline 360 that addresses an issue where text and images could be blurry when viewing a course in Google Chrome or Safari.
 
Please download the latest version and let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 
Lauren Connelly

Hi Alexander!

The vast majority of our customers are using Articulate 360, so that’s where we’re putting our focus. We’re also delivering periodic updates for Storyline 3, the most current perpetual version of Storyline. In short, we will not be releasing a bug fix for Storyline 2. 

Thanks for checking in!