I've noticed this for awhile, all of my images I insert into this Storyline 3 course appear quite blurry everywhere - on the Storyline development screens, when previewed and when published (either as HTML5 or Flash). The images are all smaller than the maximum size, they are at 100% scaling, have no effects applied to them. My Publish settings is set to 100% quality. I've tried bitmaps, pngs, jpgs, all identical blurry results. I've searched these forums and seen a couple other threads on it , but never found a solution or real explanation for it. I can't send this course over to my client - it's embarrassingly bad.

Sorry - it's just odd to hear about image degradation coming from scaling an image down in size (assuming you maintain exact aspect ratios). AFAIK it has always been best practice when dealing with images to scale down but NEVER up or you will greatly impact the images quality - so i was shocked to hear that scaling an image down in Storyline results in blurry images. Why would Storyline allow for the scaling of images within Storyline if this is the case? Honest question.

Scaling DOWN an image will cause blurriness? That's awful/bizarre/unfortunate news but thanks for pointing that out to me.

Ok, this is going too far. Articulate, why are you not fixing this issue? It's been a known bug for way, way too long now. Can you please upadate us on the progress? Are any developers looking into this at all? Or are we ignored, left in the dark? This is not right at all. For the price we paid for licenses, I'd expect bugs to be fixed quicker than 2-3 years. At least deal-breaking bugs like this. There are so many known bugs in SL3, and non have been fixed as of now. I have several major bugs that needs to be handled. I will list some I remember right now, though I've forgotten (learnt to live with, using workarounds, for a lot of other issues):-Hotspots. Buggy, unless you remove border which is added as default.-Padding in text in master, messes up value when going back to the slide.-Previews is blurry, difficult to do detailed work.-Published results are blurry, which degrades our products. Not good for me at all.-Objects snapping to align will often be placed "between" two pixels, messing up borders and font. Only way to fix this, is going into position/size settings for the object, and move it 1px left/right, 1px up/down. Cant do this within the stage, with the 1px movement. Has to be done in position/size settings. Time-consuming, and can easily mess up fine details.-Deleting "title" from master slide will prevent the use of "title" in layouts under the master. This in turn messes up text-boxes. If I have two textboxes, but "title" is deleted on master slide, then text will swap places within my slides if I create more layouts under the same master. Had to remake all my templates, hiding "title" instead of deleting. Unticking the "title" box also causes this issue, so it have to be there, but hidden in layers. Theres more, but I think I've proven my point again. These issues have existed for way too long, and I feel we are completely ignored. Can you give us an update on the issues reported? What priority do they have? Will we get a fix for any of these at all?

You have to accept that this issue is universal in all versions of storyline and it has never been sorted by storyline team, despite they ask user to do this and do that but never go to the core of the issue.

Hi, You said :"It's our priority""I understand""I hear your frustration"Again and again and again. So why is it not fixed four years later? In production (SL360), my pictures are great, really. In Preview and Chrome, they're hideous! It's like I wasn't wearing my glasses. In Firefox, they're not horrible but not as good as in Storyline. You talked about scaling, resizing, etc., but I already did that and it didn't change anything. I'm so tired to try over and over and over again. Tired to read so many posts with so many no-solutions. And don't tell me "yeah, you can us svg pictures now, it's great" because I have eps pictures and Storyline cannot open it. Inkscape cannot too while Gimp can but not convert them in svg.We pay a software 1500 $ a year but we have blurry pictures, that's not normal. Please, please, please! Help us and fix it for real.

Blurry Images in Preview and Published

AlyssaGomez
Staff
6 years ago
Hi Beth! So sorry the blurry images are causing a problem with your QA testing. Are you also using Storyline 3?

We've prioritized this issue, and we're targeting to release a fix for it in the next update of Storyline 3. I don't have a date for that release just yet, but we'll let you know as soon as we do!
- BethMcGoldrick
  Community Member
  6 years ago
  Is there a date for this resolution yet?
AlyssaGomez
Staff
6 years ago
Hi Beth,

I don't have a date for the next release at this point, but we'll let you know as soon as it's ready!
StianLarsen
Community Member
6 years ago
Any news? I dont understand why this is not pushed out quicker. Every published course looks blurry and that's not good for anyone.
EvanIngber-31db
Community Member
6 years ago
I agree with the above statement. This is really disappointing and has been an issue for a while. I'm having trouble with blurriness in my previews and now i'm hesitant to publish. Scaling an image down in Storyline 3 makes it almost not even worth it to put the image in. The text is blurry too. Shouldn't it look exactly like my canvas? I can understand a tiny bit of blurriness, but this is way too much.
AshleyT-Pollard
Staff
6 years ago
Hi Evan,

We recently released a fix for this in Storyline 360, and the next update of Storyline 3 will include the same fix.

I know this is impacting your work and causing a lot of frustration. I'm sorry I have to add to that by not having an update to share, but as soon as we know more the team will post in discussions like this one.
- BethMcGoldrick
  Community Member
  6 years ago
  YAY!!!! thank you for making this a priority!
- frederichourman
  Community Member
  6 years ago
  Hi Ashley,
  
  I am using Storyline 360, but the issue still persists. Images are blurry and along with that if I insert any video, it is also very blurry to the extent that I cannot publish it and the output when published does not look "Professional". Cannot use this published output!
  
  Is there any fix for this?
YusufPatel
Community Member
6 years ago
Hi,

I am also experiencing this same issue!

When previewing in Storyline 3 the quality is extremely blurry and same goes for when it is published and viewed in Google Chrome. However when viewing in the IE browser the quality is great. But... Google Chrome is the preferred browser for everyone in my company so having the quality of the images depreciate is extremely disappointing, especially when a lot of hard work has been put into the modules.
RonFranks
Community Member
6 years ago
Since we are locked into using only IE for government contracts, at least until everything is forced into Edge, it currently looks great. I hope if this changes back to blurry again for IE that we are able to roll back to the current version of Storyline 360.

Hopefully you find a solution for both browsers.
- AshleyT-Pollard
  Staff
  6 years ago
  Hi Ron,
  
  The latest update of Storyline 360 should look great in IE, Edge, and Chrome. Are you having trouble still in the latter?
  - RonFranks
    Community Member
    6 years ago
    We are only using IE for our client, so I don’t know about Chrome. It’s looking great in IE now. If it were to change is there any way to roll back to the version that was working until that issue was resolved?
EvanIngber-31db
Community Member
6 years ago
Hi, thank you for the responses! I'm looking forward to the next S3 update. I do want to clarify that this fixes the blurriness in the Preview area and also in the various browsers. Is that correct? Thank you so much for your help.
- Crystal-Horn
  Staff
  6 years ago
  Hi there, Evan. You should see improvement in both Preview and the published output of Storyline 3 with the next release. We'll post here once it's ready!
RonFranks
Community Member
6 years ago
Thank you!
YusufPatel
Community Member
6 years ago
Any idea as to how long the fix will be for Storyline 3? Producing courses which are blurry is not a good look