Blurry Images.. Still

Thanks, Don! I've emailed you a reply and look forward to working with you on this.

It is 2021 now and we can't insert sharp pictures into Storyline 360... This can't be brushed off as a "feature request". I tried everything and still Storyline can't seem to show the original pictures. It's just laughable because Storyline has soo much good features and it is a real machine, but it can't do a basic thing like inserting sharp images. For companies, screenshots are used regularly in e-learnings, tutorials and manuals, so this is really concerning. Hope this get's fixed soon. (My images are smaller than 2048 x 2048 and still appear blurry "There is a maximum image size of 2048 pixels x 2048 pixels. Images that are larger than this will lose quality when inserted into Storyline, which may make them appear blurry or fuzzy.")

Hello Jonas,

Thanks for reaching out to let us know that you're experiencing a lack of sharpness with your images in Storyline 360.

We recommend starting with high-quality images and videos that are already properly sized for your course. Scaling media up or down in your course can cause blurriness.

Storyline 360: Best Practices for High-Quality Images and Videos

I want to take a look at your project file (even just a single slide with your image) to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

2 years later, multiple updates to Storyline 360, and images are still a nightmare.  Surely this should be something high on the priority list to fix?

Hi,

You said :

"It's our priority"
"I understand"
"I hear your frustration"
Again and again and again.

So why is it not fixed four years later?

In production (SL360), my pictures are great, really. In Preview and Chrome, they're hideous! It's like I wasn't wearing my glasses. In Firefox, they're not horrible but not as good as in Storyline. 

I didn't scale/resize my pictures in Storyline so the problem doesn't come from me but from thesoftware. I'm begging you: fix this problem. Please, please, please!

I'm so tired to try over and over and over again. Tired to read so many posts with so many no-solutions. And don't tell me "yeah, you can us svg pictures now, it's great" because I have eps pictures and Storyline cannot open it. Inkscape cannot too while Gimp can but not convert them in svg.

We pay a software 1500 $ a year but we have blurry pictures, that's not normal. 

Please, help us and fix it for real. 

I want to add my voice to this.  It is beyond frustrating see images that are crystal clear in my capture, and are fuzzy in storyline.  

Is there any kind of ETA for when this will be addressed?

Same issue over here. It's pretty frustrating and makes the product unusable for many projects that need to integrate software screen shots 

I have the same issue and it is extremely frustrating with these blurry images, it looks really ugly and I feel ashamed when I have to publish a training with such bad image quality. 

YOU must solve this issue!

I am using storyline native images.  When I preview them, they are blurry. 

Hi, everyone.

I have great news to share!

We just released another update for Storyline 360. In Update 63, we’ve included important fixes and new features.

One of the fixes we’ve included is:

We improved how Storyline 360 handles images during import and in the published output, resulting in crisper images.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let us know if you have any questions by reaching out to our Support Engineers directly.