Forum Discussion
Can't find .story files after computer crash
My computer crashed (MacBook pro, running Storyline 2 in Windows partition) but I was able to recover my data from my hard drive. I reinstalled Storyline 2, but cannot locate any of the .story files for my projects. The storyline contents folders are all there, as are the .zip output to LMS folders, but no .story. So...I can't open my projects that were in progress or open any to edit after they have been published to LMS. Any help would be greatly appreciated! I've searched everywhere I know, using various methods and really can't understand why they would be "gone".
14 Replies
Hi, Jill - Thanks so much for your question and I'm really sorry to hear of your troubles! There is a chance you could be dealing with corruption, however, there may still be a working version of your projects in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
You may also find this article to be helpful, as well: Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files.
Please let us know if you are all set or still need more help!
Thanks for the advice!
Sure thing, Jill, and were you able to recover your missing files?
Unfortunately no....
Unfortunately, no...
Hi, Jill -- Thanks for your reply and sorry to hear that you were not able to locate your missing files! Perhaps you may want to connect with our Support Engineers via this form so that they can pull system logs, etc. to provide additional technical insights. If you are able to share your case number, we will gladly follow along with their progress.
Christie, you are amazing. This helped me recover my file. Thank you sooooo much!!
So glad this discussion was helpful for you, Jennifer! That's precisely why we keep these older threads around. 😊
Hi Christie, 2 years later you saved my life! I could not find my .story file anywhere, by pulling it from my .tmp folder Life is GOOD!
Aw, glad to hear you were able to find them Sharria and thanks for that update!
Do the temp files not get created if using Articulate 360 trial version? I have a file that became corrupted. Found your guide here, but there are no temp files in AppData/Roaming/Articulate/Storyline. Could they be somewhere else?
