Forum Discussion
Can't import PowerPoint slides into Storyline 360.
I'm suddenly unable to import PowerPoint slides into Storyline360. I've even tried importing slides I've imported before. Did something change? How can I fix? Thanks, Steve
132 Replies
I understand Jerson and we haven't been able to recreate the issue either.
If you'd like to work directly with a support engineer, please reach out here and perhaps you can do a live session with them to get to the bottom of the issue.
- EmilyMcKelroyCommunity Member
I just realized that I have the 'Click to Run' version of PPT and probably the reason that I can't import my PPT into Storyline. Is there a workaround that I can do to avoid having to recreate my entire PPT in Storyline? I am just hoping to save some development time. Thanks!
Hey Emily,
You'll need Microsoft PowerPoint 2010 or later (32-bit or 64-bit) installed to your local computer to import PowerPoint slides into Storyline.
Are you able to open and save the PowerPoint on another computer that has a local version of PowerPoint installed?
- AdamWilliams-05Community Member
Hi all,
I hope this piece of information below can provide some respite to what seems a somewhat endemic problem. It took a month after my original post (April 2018) but there's some progress.
After uninstalling/re-installing/talking a lot with Microsoft/swearing a lot, there was some element of fix with these actions from the link supplied https://articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior
1) I didn't have a .net framework 4.6
2) I also made sure that ppt was closed when I ran storyline.
The good news was that I managed to get beyond the 'can't import.....' and managed to be able to select some ppt pages. The bad news was that only 5% imported and after an hour or so it gave up.
Hopefully this information may help somebody, just not me yet.
Adam
- JulianStubbs-4eCommunity Member
Hi,
As I'm still unable to import PowerPoint files to 360, would it be possible to import one for me? I'm worried about sharing the client content on here, Is there somewhere I can upload it securely? I might need to use this service regularly with the continued problem.
Julian
- JulianStubbs-4eCommunity Member
Hi Julian!
Is PowerPoint locally installed to your computer? If so, then the version you have should be supported.
Send us your PowerPoint file by clicking here, and we'll try importing it. Our Support Engineers can help you nail down why you're hitting this roadblock!
- JulianStubbs-4eCommunity Member
Hi Alyssa,
Yes, I've checked the target and it's installed here: "C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE"
I have a colleague who is able to import the PPT file to her 360 (which she has done for me) so I don't think it can be the PPT file. However, I'll follow your suggestion above and upload it for you in case it provides any clues.
Really appreciate your help in investigating the cause of this!
Thanks.
Julian
Absolutely, Julian! And I see that Wilbert has already sent you some steps to try. Be sure to let us know if that's helpful, or if we need to keep digging!
- GilbertKlevensCommunity Member
I'm using Articulate 360 (Trial) on my personal PC, and am trying to import PPT files. This attempt continually fails, whether with PPTs that I've created myself or the venturetech.pptx in the Assets/PowerPoint folder. I'm using Microsoft Office 2010. Assistance is welcomed.
Hi there, Gilbert. I'm sorry you're getting stuck. PowerPoint 2010 is a supported version for Storyline 360. Are you getting an error message when you attempt to import your slides, or does it simply crash?
- GilbertKlevensCommunity Member
Dear Crystal,
Thank you for following-up on my question. I do get an error message;
not a crash, fortunately, but quite frustrating. I hope you can help.Thanks again,
Gil
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