Can't open Articulate 360 or Storyline, or reinstall because Articulate 360 can't sign in

This is why i HATE cloud/subscription applications.  In the middle of working on a course and then I get a popup saying I need to sign in and am forced to do an update in order to keep working.   Very intrusive and annoying update on Articulate's part.  

Hi! I have also been experiencing this problem over the past month or so. I have tried re-booting but not re-installing. I really need to use SL today, but I'm completely stopped. Can you help?

Absolutely, Teresa.

I've opened a support case on your behalf and sent some information to get you started.

Just reply to that and let me know how it works :)

I'm having a similar issue. I haven't used Articulate 360 in about 2 weeks and now I'm getting a message "You must be signed in to Articulate 360 to use Articulate Storyline. You will be prompted to save any unsaved work if you exit."

Then when I sign in I get a message "Your Articulate 360 trial has expired." But I've been using a paid version for almost 2 years! What's up?

Hi Hedrick,

Thanks for contacting us to share that you're running into an issue when signing in.

I've opened up a support case on your behalf so that we can discuss this with you directly.

The first e-mail is off to you, so just respond when you're able and we will get you back up and running :)

Hello,

Same issue. Who can I contact for help?  Need to make changes to a course.

Thanks,

Hi Annie,

Our Support Team is standing by 24/7! If you're having trouble logging in, visit that page to open a case and we'll get you back up and running in no time. 

Oh no, Joseph! 

That's certainly not the behavior we expect from our tools. We're going to do everything we can to sort why your Articulate 360 app keeps losing connection.

I know this is impacting your work, so I'm going to connect you with our senior support staff so we can closely work on all the right steps.

Look out for an email soon, and I'll follow the conversation to help advocate where needed!

Hi,

Same issue, I cannot access Articulate 360 Desktop app. I get the error message that "There was a problem connecting to Articulate 360. Please check your internet connection and try again." -- My internet connection is fine. Have re-installed and still facing a same issue.

Hi Karthikprasad,

I'm sorry you're running into this issue as well! It looks like you've connected with my teammate, Jopney, in a case, so keep at it with her to get to the root of the issue!