Can't open Articulate 360 or Storyline, or reinstall because Articulate 360 can't sign in

Since I started up this morning I could not get into Articulate 360 at all and got a virus warning.

After several attempts I uninstalled my software completely and reinstalled it after restarting my computer.

I just completed the reinstall and it installed 100%, however when I clicked on the Articulate 360 icon to go in, i got the same virus warning message?

Can you help urgently please as I need to work.

Thanks

Estee Tyler

Thank you for the details, Estee, and for working directly with our support team on this issue. 

I have the same problem - tells me I need to be signed in to Articulate 360 [even though I am] and when I click on Sign In from within Storyline, it tells me that "there was an error opening Articulate 360 Desktop App".  I have lodged a service ticket, but hoping I can get a solution more quickly than in 2 business days!

Hi Jenn,

Thanks for letting us know that you're running into a similar issue. I'm happy to see that Akif was able to quickly get back to you and that you were able to troubleshoot your way back to successful operation :)

I have the same problem as Jenn: First it tells me I need to be signed in to Articulate 360 [even though I have been for months and months] and when I click on Sign In from within Storyline, it tells me that "there was an error opening Articulate 360 Desktop App". 
Dead end. 
Now what?
Delete and reinstall the software?
I have urgent work that needs to get done today.
Any advice appreciated!

It's happened to me again.  The following two ways of approaching the sign-in have both worked, but infuriatingly, not every time.

But worth trying:

1. Close down anything Articulate [check in Task Manager], then sign in from the Articulate dashboard, rather than a dialogue box from within the application
2. try opening a saved Storyline slide after closing everything down

There seems no rhyme or reason about what works, but worth a try!

Hope you overcome

Hi Lis,

I responded to a similar question that you asked about here. Looks like Jenn has many of the same recommendations.

Jenn - if you continue to have difficulty, please feel free to work directly with a support engineer here.

I am also experiencing this issue this week. Does re-installing impact your drafts? I cannot afford to lose the drafts I have.

Hi Marissa and welcome to E-Learning Heroes 😊

Thanks for reaching out and letting us know that you're running into a similar issue. Is it the same as the initial report with the Articulate 360 app and Storyline 360?

• Are you able to successfully login online via 360.articulate.com?
• Are you getting a particular error when logging into your Articulate 360 app?

Here are the common reasons you may experience an issue signing in.

Any of your project files for Storyline 360 should be saved to your local machine. In short, a reinstall will not affect your project files.

I'm having the same issue.  Is there a way to work offline on Storyline 360 without having to sign in??  My organization's firewall may be to blame here, but we're continuously having issues signing in.  Hopefully you can create a completely separate experience so we can continue to create videos using Storyline.