Problems with starting the articulate 360 desktop apps

Dear heroes,

We are using articulate 360 in my company with three licenses since this year. 

But since 3 weeks me and my collegue can not open any articulate 360 app anymore. After starting a articulate app the attached failure notice appears.

Do you have an idea what may couse this failure and how to get rid of it? We tried to uninstall and reinstall all apps and articulate 36o several times - with no success. 

42 Replies
Joseph Francis

Why does logging into Articulate 360 continue to be an issue?  It is hard enough trying to maintain the same productivity while working remotely. Now, Articulate throws up multiple roadblocks, of its own making, to make productivity even MORE of a challenge.

It has become PAINFULLY obvious that this punitive subscription model was not fully-vetted for corporate users, who routinely work behind firewalls and other filters, both on-site and remotely through VPNs. Adobe's Creative Cloud has been absolutely rock-solid and connected in the same span of time that Articulate 360 has stumbled multiple times . In the unlikely event I SHOULD lose connectivity, Adobe's Creative Suite of tools continue to function normally. Articulate's tools, on the other hand, refuse to launch.

A more-robust subscription model would provide additional diagnostic tools to troubleshoot connection issues. Or, the vendor would be smart enough this experiment is a failure and return to a  more-stable model which doesn't punish the users.

Lis Kelså

Suddenly can't open Articulate - get these two error messages:

Just thinking: Earlier this week I was asked to update Windows 10 by Microsoft. Could it have something to do with some sort of incompability with Microsoft's latest update?

My main concern here and now is: How can I solve this problem so I can log in and continue working?

Leslie McKerchie

Hi Lis,

Thanks for letting us know what's going on and I'm sorry for the trouble.

First, can I have you close the Articulate 360 desktop app (double-click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).

Here's a quick video

After that, please restart the machine and then try signing in again.

Here are some other common solutions for sign-in issues.

Let me know if you see any improvements from there!

Tess Crossen

Can you not just post the fixes in a more transparent and easily accessible place? I am tired of combing these discussions, performing all of the "fixes," reaching out to support and then getting pushed to an engineer (who is not accessible 24/7). These are not new problems. They occur far too frequently and apologies and support cases do not suffice. Post the solutions. Post the cleanup apps. Finally, fix this stuff.