Forum Discussion
Can't open Articulate 360 or Storyline, or reinstall because Articulate 360 can't sign in
I hope someone can help us!
Our problem started after the new Storyline software release dated July 23, 2019.
My co-worker is unable to access Storyline 360. When she tries to launch Storyline, we receive the error message "unable to sign in to Articulate 360"
We tried to uninstall and reinstall the products, but to install, we get the same error message.
Please see the attached screenshots.
Help! We can't do our work!
Thank you.
Maureen
42 Replies
Hi Matthew,
Initially, you must be online long enough to sign into Articulate 360 and install the desktop-authoring apps, such as Storyline 360. Then you can use the apps offline up to 99 days at a time (or 30 days for free trials).
If you're offline longer than 99 consecutive days, the apps will stop working. To re-enable them, you'll need to connect to the internet long enough to sign into Articulate 360, which resets the 99-day offline clock.
Thanks for popping in with an update, Your Accredited Training Provider.
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I too am also having the same issue where I cannot log in to Storyline 360. I am trying to access the software on a Mac via Parells- Windows 10 via Chrome. Any assistance will be greatly appreciated as I have a project to work on.
Hi D and welcome to E-Learning Heroes 😊
Thanks for letting us know what's going on and I'm sorry for the trouble.
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
Here's a quick video
After that, please restart the machine and then try signing in again.
In addition, this article describes the reasons why signing in could fail and how to solve them.
Let me know if you see any improvements from there!Thank you, that seemed to have worked.
Donisa
Hi, I'm running the same issue as Jenn Bedlington. I can access Articulate in the site but when i try to run the desktop app and sign in it tells me that something went wrong with the desktop app and it might close.
I disinstalled and reinstalled all articulate apps but still doesnt work, can you please fix that?
Thank you.Hello Gianmarco and welcome to E-Learning Heroes. 😊
To align with the latest security best practices, the Articulate 360 desktop app uses your default web browser to sign in.
Articulate 360 Desktop App: Browser-Based Sign-In Experience
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
Here's a quick video
After that, please restart the machine and then try signing in again.
In addition, this article describes the reasons why signing in could fail and how to solve them.
Let me know if you see any improvements from there!Hi,
I am not Gianmarco and wanted you to know you had the wrong email.
Thanks
Annie Mergel
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Hello Annie,
Thanks for reaching out! You received Leslie's response to Gianmarco since you're subscribed to this discussion. If you need to unsubscribe, click "subscribed" at the top of this page. Here's a Peek of that!
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Myself and my team have been experiencing this issue for the past year. Sometimes it just stops happening, but every so often it comes up again and we lose 2 or 3 days worth of development time because of it.
It's been over 4 years since this thread started. How is this issue not fixed?Hi Ronan!
I'm so sorry for the trouble! It sounds like you are consistently having trouble signing into Articulate 360. For security reasons, Articulate 360 automatically signs you out every 30 days or after 7 days of inactivity. Are you finding that you are prompted to sign in more frequently than that?
If so, we might need to look into network restrictions!
