Forum Discussion
Can't open Player Settings in Storyline
Hi, I've searched through and found similar issues, but no resolution.
I need to get into Player settings. I click Player. Nothing happens. I try to click somewhere else on the screen and I get a ...
Is there a solution for this problem yet? I am not using a second display, but Storyline crashes when I try to open the player settings.
Hello Creative Team,
Sorry to hear that you ran into this snag.
I'd like to ask a few questions to help clarify your experience:
- Does Storyline 360 when you open the player for all projects? Or is this only happening to some projects that you are working on?
- Are you able to replicate the behavior on a new project file?
- Are you working locally when making changes to your project?
If the behavior affects all of your project files, including newly created ones, try repairing your Storyline 360 installation to see if this helps address the behavior. You'll also want to try installing both the 32-bit and 64-bit versions of Storyline 360 to see if the issue will happen on both versions.
Let us know how it goes!
- For me, Storyline360 reacts the same way on every file I open, weather new or old. The player options will not show up on my main 4k monitor. It could be because my computer is showing that my main monitor is designated 3 while the monitor the player options tries to appear on is designated 1.
- Yes, I can replicate this on every project.
- Yes, I am working locally
I have re-installed Storyline and I switched to using 64-bit; both respond the same way.
