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SusanneMorris's avatar
SusanneMorris
Community Member
7 months ago

Can't upload from Storyline to Review 360, can't upload zipped file to Review 360

I have tried several ways to get this to work and have had no success. It has worked in the past but has not worked for over a week. I get an error saying, "There was an error when publishing your course to Review 360. Please check your internet connection and try again." I have tried saving for manual upload, taking special care to ensure the file was saved locally, but I get the error saying, "Sorry, the file you selected is not a supported file type." Ironically, I can upload to Review 360 from Presenter using PowerPoint, as long as the file is saved locally (not on One Drive). I have reset my router and even reset it to factory settings. I am at a loss. Please help! Thank you!

Review 360
  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hello Susanne,

    I'm sorry for the trouble publishing to Review 360; I'm happy to help! I appreciate the troubleshooting you've already done.

    Please try running these steps to fix possible installation issues. If the problem persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.

      • EricSantos's avatar
        EricSantos
        Staff
        7 months ago

        You're welcome, Susanne! That's great to hear; thanks for sharing that it's all sorted out for you. Please feel free to reach out if you encounter other issues.

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