Forum Discussion

KiyomiNojima's avatar
KiyomiNojima
Community Member
4 years ago

I can't upload my storyline file to Review 360

I would like to upload the storyline file translated into Japanese to "Review 360" and share the link to my co-worker, but the file will be closed automatically while I am working. ..
Normally, it can automatically connect to "Review 360", share the link, then another person can check it, but the Storyline file will close automatically, so I cannot proceed to the next work. ..
I don't know how to deal with the problem in these cases and would like to get some advice from you if possible.

Review 360
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Kiyomi,

    Thanks for reaching out and sharing your experience. Is it possible that you're using the fonts below?

    • MS 明朝/ MS Mincho
    • MS P 明朝 / MS PMincho

    If so, you could be running into a bug we have reported where using this font will cause crashing issues when publishing/previewing. 

    If not, I recommend sharing your .story file with our Support Team, and they can lend a hand with troubleshooting it!

Related Content