Forum Discussion

KatrinaReini811's avatar
KatrinaReini811
Community Member
2 years ago

Caption Display - Inconsistent across platforms and devices

Hi all - 

We are having trouble with .srt captions imported into a video in Articulate Storyline and exported to Review 360. Eventually, this course will be a scorm export hosted on a client's LMS. 

I've read all about how to change caption sizes (and can confirm ours are set to 100%) but the issue isn't the size of the captions themselves. The issue is that the exact same course displays the same caption at wildly inconsistent sizes and placements across platforms and devices. We've left the bottom third of the screen free of text to allow room for the captions but this doesn't seem to help at all. 

See attached for 4 examples of the issue, with client information obscured. You can't see it, but these screenshots are all taken from the same timecode, with the same lines of captioning.

  • When previewing them in Articulate Storyline, they are large and cover some content. 
  • When exported to Review 360 and viewed on a Mac (Chrome), they are perfectly placed in the lower third of the screen, are readable, and do not cover any content.  
  • When exported to Review 360 and viewed on a PC (Edge), they display an inch or so below the entire video player, and are pretty small. 
  • When the Review 360 link is viewed on an iphone (Safari), they are huge and cover a large amount of text and part of an image. 

We need the ability to export a SCORM package containing these captions, and be confident that our learners can view them regardless of their end devices. 

Is this an issue with .srt versus .vtt captions? Or something to do with display resolution of monitors? If so, it doesn't explain the discrepancy between the display in Storyline vs Review 360 on a PC, since that's the same monitor and operating system. 

 

Any help would be appreciated. Thanks!

4 Replies

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Katrina,

    Great questions! I understand you are seeing your captions displayed differently in different scenarios. And you would like assurance that your SCORM package will display the captions so your learners can read them. I see you've opened a support case and are working with Mark. You are in good hands! If you have any questions about the case, please respond within the case via email.

    Thanks for reaching out!

  • SSCCommunicatio's avatar
    SSCCommunicatio
    Community Member
    8 days ago

     Hi! Can anyone share the solution for this issue? I am having the same problem in our LMS with a storyline course. Thanks!

    • EricSantos's avatar
      EricSantos
      Staff
      5 days ago

      Hello SSCCommunicatio,

      Thanks for following up! The original case identified two separate behaviors:

      • Caption sizing and placement can vary across browsers, devices, screen resolutions, and playback environments
      • There was also a possible issue identified where overlapping timestamps in some .srt files could cause caption lines to be skipped during import

       

      One thing to keep in mind is that the potential import issue was separate from the display inconsistencies themselves. For display behavior, .vtt files may help since they support additional formatting and positioning metadata that .srt files do not.

      If you're seeing similar behavior, I’d recommend reviewing the caption timestamps for overlaps and opening a support case with your Storyline file and caption file so the team can take a closer look.