Forum Discussion
CC Button Not Showing in Final Story
Hi all,
I have eight modules that I've set up with closed captioning where there are videos, and I've come across one that for some reason isn't working. I've double checked that my captions are all still there and that the player settings are correct, but in the published course, the closed captioning button is missing. I should note that this particular module has three slides with videos, but the issue is occurring only on one. I don't think I've done anything differently with this one as opposed to the numerous others, but perhaps I did; any suggestions for troubleshooting?
Hello Amitty!
Thanks for including screenshots! I understand that only one slide isn't displaying the Closed Caption button. Are you using the same file type when importing the captions for that slide or did you enter them manually?
Have you tested the course across other browsers or even in another LMS like SCORM cloud?
I'd recommend sharing your file with our Support Engineers in a support case so that we can test the file on our end too!
