Forum Discussion

SRichard's avatar
SRichard
Community Member
2 months ago

Classe 365 - Problem importing SCORM file

Has anyone else had difficulty exporting a SCORM file to Classe365?

I can export the same files (SCORM 1.2) successfully to other LMS platforms, but for some reason Classe365  is giving me problems

rise 360

3 Replies

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hello SRichard, 

    I see that you've opened a support case and that you're working with my colleague Luiza. You're in excellent hands! She plans to take a look at your project file, so we'll continue the conversation in your case. 

  • SRichard's avatar
    SRichard
    Community Member
    2 days ago

    Thanks Luciana,
    It's been 2 months and still waiting for feedback.

    Here's the last message the LMS platform sent me:

     

    • EricSantos's avatar
      EricSantos
      Staff
      9 hours ago

      Hi SRichard,

      Thanks for following up and sharing that message from the LMS team. I checked your case and saw that Luiza replied on September 23 with some next steps and a request for a couple of files to help troubleshoot further. It’s possible her email didn’t reach you.

      Could you check your spam or junk folder for a message from support@articulate.com? If you don’t see it there, no worries. I’ve also alerted Luiza about this, and she’ll reach out again to make sure you get her message and can continue the troubleshooting process.

      We really appreciate your patience while we get this sorted out.