Closed Caption Icon does not appear

Great news! Thanks for sharing this update with the thread, Nicholas!

If any other questions or discoveries come up, please feel free to reach out in the ELH Community or privately in a support case.

Have a great day!

Hello Luciana, 

Thank you for your support. Matthew has already responded to me and now  I understand my problem was very easy to solve. 

I was sure if I add subtitles once, on the base layer, the CC button will appear on all of them. I didn't add the subtitles on the rest of the slides, because when I noticed there is no CC button on layers above, something is wrong. Fortunately the thing is that if you have no captions added, the CC button will not appear.

I hope it might be helpful for other new users (as I am) in the future :)

Thank you for your support!

Hey Kyle! Thanks for your question.

It sounds like you already followed these instructions to import the captions. Would you mind sharing your file so we could take a closer look? If you'd rather share it privately, click here. 

That would be great!!! Thanks Alyssa

I will send it privately.

How did you get the caption icon to appear?

Hi Debbie,

You'll need to be using Storyline 3 or 360 and add in closed captions as detailed here. 

The button appears only when audio is added to the page, and I didn't realize that.

Ah, no worries Debbie - it's looking for that audio and closed captions to add. No other way to enable the button. 🙂

I can confirm that 3 years later and using Storyline 360, this is at least sometimes still a problem.

I am happy to send along a file if I can do so privately as I cannot attach something publicly here, but even after creating a brand new text-to-speech file and ensuring CC is checked (and added into the player), it is not showing as even an option to turn on or off in the player once published.

Hey there Mike!

So sorry this keeps happening to you, and great call on submitting a case with our Support Engineers!

I see that Gerald connected this experience to a potential bug in Storyline:

• Behavior: Closed caption button disappears when the Pause timeline of base layer option is enabled in a layer
• Workaround: Disable the Pause timeline of base layer option in the layer and use triggers to control the audio playback

Your post and case are linked to this issue’s report so we can notify you of any changes on all fronts. Let us know if you have any more questions!