Forum Discussion

MarybethHegel's avatar
MarybethHegel
Community Member
3 years ago

Closed Captioning button disappears when browser page is refreshed

Hello, 

I've seen a few older discussions about this, but not any that really have solved the issue.  I've created a video with CC, and saved it for Web.  The CC button is there the first time I play the video, but if I refresh the web browser, then the CC button disappears. 

Weirdly, if I refresh the browser 5 or 6 times, the CC button will reappear. 

This is an important video for my institution and it needs CC. I appreciate any help. Thank you.

storyline 360
  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Marybeth.

    Thank you for opening a support case!

    I see you worked with Cleo, and it looks like clearing the cache resolved the issue for you. I'm happy to hear it!

    Please reach out through the case if you have additional questions. 

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