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RyanBoldan-efdb's avatar
RyanBoldan-efdb
Community Member
5 months ago
Solved

Closed Captions Cascading and Showing all at once vs audio?

In the most recent 2 courses I have created I notice that the slides the cc wording is showing many lines at once and then also cascading up new lines that scroll up on the screen with time. I am doi...
advice
community
storyline 360
  • EricSantos's avatar
    EricSantos
    9 days ago

    Hi everyone,

    I have some great news to share! We just released Update 104 for Storyline 360, which includes new features and important fixes.

    One of the fixes addresses an issue where closed captions from multiple audio files could stack on top of each other when using the seekbar. This bug was resolved in a previous update but had resurfaced, and it’s now fixed again in Update 104.

    To install the latest update, launch the Articulate 360 desktop app on your computer and click Update next to Storyline 360. You can follow our step-by-step instructions here.

    Please let me know if you need any additional help.

StevenBenassi's avatar
StevenBenassi
Staff
5 months ago

Hi RyanBoldan-efdb​ & SamHill​!

Sorry to hear you've run into this setback, with closed captioning in Storyline 360!

I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes closed captions to stack on top of each other, when scrubbing the Timeline, using the seek-bar. I've included both of you in the bug report we are tracking, so we can notify you as soon as a fix is in place.

Thank you for your patience. I'm sorry if this has been slowing you down!