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RyanBoldan-efdb's avatar
RyanBoldan-efdb
Community Member
2 months ago
Solved

Closed Captions Cascading and Showing all at once vs audio?

In the most recent 2 courses I have created I notice that the slides the cc wording is showing many lines at once and then also cascading up new lines that scroll up on the screen with time. I am doi...
advice
community
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 months ago

    Hi, all!

    I have some great news to share! We just released a new version of Storyline 360 (Update 100), which included a fix for closed captions that showed up earlier than expected and could stack up on each other while using the seekbar.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find step-by-step instructions here.

    Please let us know if you have any questions by posting here or reaching out to our Support Engineers directly.

StevenBenassi's avatar
StevenBenassi
Staff
2 months ago

Hi RyanBoldan-efdb​ & SamHill​!

Sorry to hear you've run into this setback, with closed captioning in Storyline 360!

I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes closed captions to stack on top of each other, when scrubbing the Timeline, using the seek-bar. I've included both of you in the bug report we are tracking, so we can notify you as soon as a fix is in place.

Thank you for your patience. I'm sorry if this has been slowing you down!