Closed Captions Editor not Loading

I wanted to report back on this thread as I have now got this issue resolved for me.  Special shout out to Wil and John at tech support for all of their help on this one.  After many late nights and a few tech calls with Wil, it was determined that you need to update your Visual c++ 2012-2022 redistributable (x64).  Below are the instructions given to me which fixed this problem.

1) Uninstall "Visual C++ 2015-2022 redistributable (x86)" and "Visual C++ 2015-2022 redistributable (x64)".
2) Install the latest version of both x86 and x64 versions from this Microsoft site:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170<https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170>

These are the links included in that page:

https://aka.ms/vs/17/release/vc_redist.x86.exe<https://aka.ms/vs/17/release/vc_redist.x86.exe>
https://aka.ms/vs/17/release/vc_redist.x64.exe<https://aka.ms/vs/17/release/vc_redist.x64.exe>

Make sure to run the installers as admin by doing a right click > run as administrator on the EXE files (instead of just double-clicking on them).

3) Restart Windows.

4) Launch Storyline as admin by going to the following folder: C:\Program Files (x86)\Articulate\360\Storyline\

Right-click on storyline.exe and choose "run as administrator"

I hope this helps those having this same issue.

all the best.

Graham