Forum Discussion
Closed Captions in Exported Video File
Hi there,
I am trying to test if I import an MP4 video file and add closed captioning in the Storyline 360, when I publish it as a video my closed captions are not displaying. I can see them in t...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
What is the solution to this? I did the same as the poster I imported an mp4 I had, I also then imported my captions (a .srt file). I see my captions in preview, I see them in Review 360.
If I publish as a "video" they are a separate file - but I haven't gotten to work with our LMS (Capstone/Saba)...maybe it is my user error.
If I publish as a scorm there are no captions (the cc button on the player is enabled).
What am I missing?
Hello Rachel,
Happy to help!
When you upload your video file to your LMS, do you include the accompanying captions file with it? Also, does your LMS support adding video files with their own separate captions file? If you're unsure, you'll need to check with your LMS support team to see if this is a supported feature.
As for your course that was published for LMS distribution, I'd like to ask a few questions to help clarify the experience:
- When you preview your course, are you able to view the captions for the course?
- Test you course in a different LMS, such as SCORM Cloud. Are you able to see the captions there when you click on the CC button? This test will help determine if the behavior is LMS specific.
If you are able to replicate the behavior in SCORM Cloud, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
