Forum Discussion
Closed captions not appearing
Not sure what happened with the last update, but now closed captions are not appearing on my video. The project is a single slide, video dropped in and the srt file uploaded. when i look at the...
this is what support sent me,
https://community.articulate.com/series/articulate-360/articles/articulate-360-user-guide-how-to-install-launch-desktop-authoring-apps#install-previous-versiondid the rollback and it works fine now.
Any update on this. Update 91 has its own issues as noted by Larry. The captions will start and then the CC button will go away. Clicking Prev brings it back for a while and then it will go away. For the time being, I am running the last July update.
Hi ErnieHohengasse & ShawnMcCreight!
Sorry to hear you've run into this setback!
It would be easier to troubleshoot this behavior if we could see copies of the .story files that are giving you trouble. Do you mind sharing that here in the discussion or privately through a support case?
We'll let you know as soon as we receive it!
