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AriAvivi-744c07's avatar
AriAvivi-744c07
Community Member
23 days ago

Closed captions not appearing

Not sure what happened with the last update, but now closed captions are not appearing on my video. The project is a single slide, video dropped in and the srt file uploaded.   when i look at the...
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Articulate 360
storyline 360
ErnieHohengasse's avatar
ErnieHohengasse
Community Member

Any update on this. Update 91 has its own issues as noted by Larry. The captions will start and then the CC button will go away. Clicking Prev brings it back for a while and then it will go away. For the time being, I am running the last July update.

StevenBenassi's avatar
StevenBenassi
Staff
16 days ago

Hi ErnieHohengasse & ShawnMcCreight!

Sorry to hear you've run into this setback!

It would be easier to troubleshoot this behavior if we could see copies of the .story files that are giving you trouble. Do you mind sharing that here in the discussion or privately through a support case?

We'll let you know as soon as we receive it!

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