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Ari_Avivi's avatar
Ari_Avivi
Community Member
11 months ago
Solved

Closed captions not appearing

Not sure what happened with the last update, but now closed captions are not appearing on my video. The project is a single slide, video dropped in and the srt file uploaded.   when i look at the...
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Articulate 360
storyline 360
NancyMiranda's avatar
NancyMiranda
Community Member
3 months ago

Hi Everyone:

Hoping someone can help me. I have a few slides where there is multiple audio clips.

Each slip has the closed captioning. The clips DO NOT OVERLAP each other and I have never had an issues in the past when I have done this.

After (What I think was due to a recent update), I now see multiple lines of closed captioning. 

The CC in the black bar is what I normally see on a good day. Now I see the other two (with the arrows) appear. 

I have checked the entire contents of the slide, there is nothing hiding anywhere. Can someone help?

If I only have one audio clip, it does not happen. 

Thanks

 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 months ago

    Hi NancyMiranda,

    Sorry to hear that you ran into this issue. We are currently tracking a bug in Storyline 360 that causes closed captions to stack on top of each other when using the seekbar to scrub through the timeline. Would you mind confirming if this is what's happening in your case so we can add you to the bug report? If you're experiencing something else entirely, please open a case with our support team here so we can request a copy of your project file for testing.

    • NancyMiranda's avatar
      NancyMiranda
      Community Member
      3 months ago

      Hi Jose:

      I have opened a case with Articulate. I have also done some more testing and have somewhat pinpointed when it happens.

      Lets say I have a video that is 3 minutes long and there is narration in those 3 minutes. I extend the video, and overlay the uploaded narration. That's when the two closed caption lines appear. This only happened after the latest update to Storyline 2025. See image attached. 

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        3 months ago

        Hi NancyMiranda, 

        Great call opening a case with us! I see that you're working with our colleague Carlo. You're in excellent hands! 

        I appreciate you sharing the testing updates in this thread. I'll share this with Carlo so he knows what you shared with us here in the community. 

        We'll continue the conversation over in your case. 

        Have a great afternoon!