Forum Discussion
Closed captions not appearing
Not sure what happened with the last update, but now closed captions are not appearing on my video.
The project is a single slide, video dropped in and the srt file uploaded.
when i look at the captions editor all the captions are there, when I preview the file, the first caption appears then nothing after that.
This issue started today after the update, didn't have the issue earlier today when i did the exact same process.
anyone else seeing this?
this is what support sent me,
https://community.articulate.com/series/articulate-360/articles/articulate-360-user-guide-how-to-install-launch-desktop-authoring-apps#install-previous-versiondid the rollback and it works fine now.
28 Replies
I am having the issue in my Web Exports as well!
Hi Everyone,
We've released Update 91 this morning which includes a fix for when only the first line of closed captions is displayed. To take advantage of this fix, you can update your Articulate 360 desktop app.
Please let me know if you have any questions or need additional assistance!
This Update did NOT work. Now the CC button randomly shows on some slide and not on others, even though it's selected in the Player Controls.
Hi Ari_Avivi,
Thanks for reaching out and detailing what you're experiencing. I see you've submitted a support case which was a great call! You'll hear from one of our Support Engineers via email shortly.
Yes, it's happening to my projects after the update, too. Also having some audio issues when moving the navigation bar on slides.
Hi, Marie!
I've opened a case for you with our Support Engineers to figure out what's going on. They'll be in touch shortly via email.
Has this been resolved? I'm having this problem as well. I have 50+ files that were working correctly a couple of days ago that are all screwed up. Is there a patch or an update to download? Urgent. I have to launch these courses this week.
Yes, I am having the same issue, and I need to get my video published. Is there a setting to fix this or an update?
Hi deannekelly,
Thanks for reaching out and I'm sorry to hear you're experiencing this issue. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon. We appreciate your patience!
