Forum Discussion

TimBeachy's avatar
TimBeachy
Community Member
2 years ago

Closed Captions not showing on slides with many objects

I've taken over a project for someone that was doing fairly high levels of animation, and so sometimes has 20-25+ objects on a given slide.  This didn't present a problem until we went to put captions in.  On slides with many objects in the timeline, it seems that it causes the CC button to not appear.  I think that I can see the player icon flash very briefly when previewing the slide, but then it disappears.  If I hide all objects except for the audio track, then the CC button shows up.  

I can't seem to find anyone else in the forums that has noted this, and it's just my theory at this point, but seems to hold true.  It's also the only possible explanation I've found.

Just wondering if anyone can confirm this and to find out if there is a workaround besides removing objects from the timeline.

Thank you!

storyline 360
  • TimBeachy's avatar
    TimBeachy
    Community Member
    2 years ago

    CC button also appears when uploaded and displayed in the LMS.

    So, must just be an issue with preview.

  • TimBeachy's avatar
    TimBeachy
    Community Member
    2 years ago

    Weird...I went ahead and published it to Review 360 and it seems to be working fine there.  Next step will be once it's published in our LMS.

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Tim,

    Great question! I understand that you are not seeing the closed captions button until you remove many of the animated objects from your slides. I would be happy to work with you to figure out what's going on! I have a few follow-up questions regarding the situation so I can better understand what you are experiencing.

    • Which version of Storyline are you using? I am using Storyline version 3.77.30587.0.
    • Is this happening with more than one file or is this the only one?
    • Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.
    • Does the CC button appear when you have any objects on the screen or only when just the audio track is visible?

    I’ve attached a Story file that I created in Storyline 360. The file has ten animated objects and the closed captions box display properly. Do you mind opening it into Storyline 360 on your end to see if you notice the same behavior?

    Thanks for reaching out and I look forward to your response!

Related Content