Closed captions not showing

Hi KarineMorris669,

Thanks for reaching out and explaining what happens when you group and ungroup the video!

In my testing, the captions button remained available in Preview when I grouped a captioned video with an image. I’d like to take a closer look at what’s happening in your project.

If you’re not already working locally, could you save a copy of your .story file to your local hard drive, open that copy in Storyline 360, and test the grouping again? Working from a network or USB drive can cause unexpected behavior, as explained in our guide to working with local project files.

If the issue continues, you’re welcome to open a support case and share your project privately. Our team can take a closer look at how grouping affects the captions button in your file.