Forum Discussion
StuartSamuels
4 years agoCommunity Member
Closed Captions not showing
Hi.
I've added an SRT file to my presentation but the captions aren't showing when I click the 'CC' button.
Does anyone have any idea why this might be?
I've browsed a number of similar posts but unfortunately none of the suggestions worked for me.
I've attached a one slide example along with the SRT file. I've also included the original TXT file that the SRT was created from as there's every possibility I have made an error when converting the TXT to an SRV.
Thank you,
Stuart.
- BeccaLevanCommunity Member
I appreciate you sharing these files, Stuart!
I want our support engineers to step in and take a closer look, so I've opened a support case on your behalf. We'll reach out soon in an email with the next step!
Related Resource 📚: Preparing Your Caption Files