Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi, Julia.
I took a look at your case, and it seems my teammate Philam sent you an upload link so troubleshooting can start on your project.
Please reach out to Philam through the support case if you have any questions, and I'll keep an eye on it as well.
Was this issue resolved? I'm having the same problem when importing any caption files like .srt, .vtt. I can see the captions in preview and if I launch it by double-clicking the story.html, but not when launched through our LMS. The CC button doesn't even show up.
Hello James!
Sorry, you're running into this issue with the CC button not appearing when viewing the course in an LMS environment!
Are you not seeing the CC button on any of the slides or just certain slides? Additionally, have you tried testing the course in SCORM cloud to see if the course behaves the same in a different LMS environment?
Thanks for bringing this to our attention!
